You can return any product purchased on Ducati Shop within 14 days from the delivery date.
Remember to test and verify the items before removing the product labels. It will not be possible to accept returns of items with missing or detached product labels.
There may be some temporary delays to our returns and refunds.
Once we have completed the quality control process, we will send you an email with information on the status of your request. If necessary, please contact Customer Services by filling out the form on our Contact page.
Any products returned for replacement will need to have photos (.jpg format and maximum size 5MB) showing the details, and showing the
product in the original packaging. Ensure that the products are in the same condition as the original
In the event that you no longer have the original packaging available, we kindly ask you to pack the product in a package suitable for transport.
If your return does not meet the conditions listed, the package will be returned to you and the refund or replacement will not be issued.
If you want to exercise your right of withdrawal, select this reason and let us know in the “Comments” field if you want to receive a refund or if you want an exchange with another item.
If the item delivered is different from the ordered one, select this reason and, if it’s possible, specify which item you’ve received in the “Comments” field.
If the item is completely damaged or defective, select this reason and describe the damage in the “Comments” field.