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Collection 2021
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Returns and refunds

You can return any product purchased on Ducati Shop within 14 days from the delivery date.


Please try on and check the garment before removing the product labels. It will not be possible to accept returns of items with labels missing or detached from the product.

Reasons for return

  • The product is totally damaged (only with photos of the damage included, product labels attached and with the product in the original packaging)
  • Non-compliant goods: the product is different from the description (only with photos of the product and product labels included)

Reasons for rescission

  • I do not like the color (only with photos of product labels included)
  • I do not like the style (only with photos of product labels included)
  • Wrong size (only with photos of product labels included)
  • I have changed my mind (only with photos of the product labels included)

Returns conditions

Any products returned for replacement will need to have photos showing the details, product labels attached and showing the product in the original packaging. Ensure that the products are in the same condition and with product labels attached as the original packaging.
In the event that you no longer have the original packaging available, we kindly ask you to pack the product in a package suitable for transport.
If your return does not meet the conditions listed, the package will be returned to you and the refund or replacement will not be issued.

Return procedures

  • Please check the garment before removing the product labels. It will not be possible to accept returns of items with labels missing or detached from the product.
  • Please fill in the form below
  • Your request will be evaluated by our Customer Service team
  • You will receive an email containing details about the expected collection date by one of our couriers and the label to be affixed on the packaging
  • Prepare the packaging by affixing the label received and deliver it to the courier driver on the day of collection
  • Once quality control has been carried out, we will send you the replacement product or refund the cost of the product at the time of purchase, within a maximum of 14 days

Return procedures for rescission

  • Please try on and check the garment before removing the product labels. It will not be possible to accept returns of items with labels missing or detached from the product.
  • Please fill in the form below
  • Your request will be evaluated by our Customer Service team
  • You will receive an email with the address where to send the product to
  • Once quality control has been carried out, we will send you the replacement product or refund the cost of the product at the time of purchase, within a maximum of 14 days
  • In case of return procedures for rescission from non-EU countries, both the shipping cost and the amount of duties for returning the product are charged to the customer.

Form Returns/Refunds to compile

add image

Please, attach the photos of details and labels

To help us to authorize your request properly attach the photos of details and labels related to your product. Click on browse and choose photos from your device and upload them through the "Add Image" button.

I declare that I have read the information notice prepared pursuant to art. 13 of EU Regulation 2016/679 on the protection of personal data ("Regulation") and consent to the processing of my email address for the purposes indicated therein

Legend of Returns Reasons

I don’t like the style/I don’t like the color/I’ve changed my mind
If you want to exercise your right of withdrawal, select this reason and let us know in the “Comments” field if you want to receive a refund or if you want an exchange with another item.
Non conforming item
If the item delivered is different from the ordered one, select this reason and, if it’s possible, specify which item you’ve received in the “Comments” field.
Item completely damaged/Item partially damaged
If the item is completely damaged or defective, select this reason and describe the damage in the “Comments” field.
Luxembourg