FAQ

ORDERS AND PAYMENTS

How to place an order

Purchasing your products on www.shop.ducati.it is very easy! Start by clicking on the product you like. Specify the quantity you wish to purchase and click on "Add to Cart". You can view the contents of your cart by clicking the "CART" button on the top right side of each page. When you are ready to complete your order, click on "GO TO CART". A summary of your products will appear. Click on "PROCEED TO PAYMENTS" in order to finalize your order. You can choose to register your details or continue without registration. Click on "CONFIRM", after entering your information in the appropriate fields. A page will show you the summary of your transaction.

Do I need to register to place an order?

We remind you that it is not necessary to register in order to place an order but you can simply place your order and proceed to the payment method of your choice.

I'm registered but I want to cancel my registration, is that possible?

Yes, please let us know by filling out the form  Contact us  with your registration details (name, last name and email address) and we will cancel your data from our systems.

How can I make a payment?

We accept Mastercard, Visa and Maestro. You can also pay by bank transfer. If you choose to pay by bank transfer please use the following bank details and send us the transfer note within 3 days of placing your order:
Beneficiary: Drop S.r.l.Via Sandro Pertini, 1, 63812 Montegranaro (FM) ITALY
Acquiring bank: UNICREDIT SPA
IBAN: IT46D0200868876000102232797
Reason: "Order No. [number indicated on the order confirmation e-mail]".
You can pay on delivery at an additional charge of € 5.00. We would like to remind you that it is not possible to pay in installments.

I placed an order but I have changed my mind and I want to cancel it, is it possible?

Yes, unless it has already been prepared and/or dispatched. Please inform us promptly by filling the Contact us form.

I placed an order, but I made the wrong choice of payment and/or shipping details and I would like to change it, is it possible?

Yes, unless it has already been prepared and/or dispatched. Communicate it promptly by filling out the form Contact us  you can then reorder it by adding the correct details.

I have a coupon code, where should I enter it?

Once the products have been selected, enter the code in the "CART" page screen.
Click the "APPLY" button to have the system automatically calculate the new discounted price.

 

I have a question to ask, but I can not find the answer anywhere on your site.

Fill out the form Contact us with the detailed explanation of your request. We will answer as soon as we can.

SHIPPING

How much is the shipping cost?

Shipping costs will vary based on the weight of the product as clearly indicated on the purchase page of the product.

Can I ask to deliver to a different address from mine?

Sure! If you prefer to have your order delivered to your office or to a neighbor or if it is a gift and you want the package to arrive directly to the recipient, please indicate the address of the person paying in the "Billing address" section and the address of the person receiving the order in the "Shipping address" section. As a proper gift your order will be delivered without any price tag and the invoice/purchase receipt will be sent directly to the registered address within 20 days from the receipt of the products.

Can I track my order?

Nothing could be simpler! When your order is dispatched you will be sent a confirmation email. You can then check the shipping status of your order at any time by entering the "My orders" section available in your account. For each order you will find a link to the Bartolini courier site where you can follow the stages of your shipment through the "Tracking" service.

If I'm not present at the time of delivery, what happens?

The courier will make three delivery attempts. Once the courier attempts to deliver your parcel and nobody is at the address, he will leave on the intercom or in your mailbox a postcard with all the reference details to arrange for an alternative delivery date. After three missed attempts, your order will be sent to a depot. But do not worry, you will then be contacted again by our Customer Service team to organize a new delivery.

Can I collect my order from a designated shop?

It is not possible to collect your order from a shop but do not worry as your order will be shipped and delivered quickly to the comfort of your home and with the same care that you would have used if you had collected it in person from a shop!

Is it possible to know when a product which is out of stock will become available again?

Sure! All you need to do is to add the item to your wish list by clicking on the "Add to My Wish List" button on the product page. You will then be notified by email when the product becomes available again, or if it will incur a price change.

RETURNS AND REFUNDS

What can I do if I am not satisfied with my order?

You can exchange the purchased items or get a refund within 14 days of receiving your order. This process is very simple, fill in the online form by clicking the link Returns and Refunds

What happens if my product is faulty?

If you receive a damaged or defective product, you can request a replacement with a new product or a refund. In this case the shipping cost will not be charged and you will receive a full refund within 30 days. Fill in the form by clicking on the link Returns and Refunds. We will deal with your request as soon as we can.