FAQ

Purchasing your products on www.shop.ducati.it is very easy! Start by clicking on the product you like. Specify the quantity you wish to purchase and click on "Add to Cart". You can view the contents of your cart by clicking the "CART" button on the top right side of each page. When you are ready to complete your order, click on "GO TO CART". A summary of your products will appear. Click on "PROCEED TO PAYMENTS" in order to finalize your order. You can choose to register your details or continue without registration. Click on "CONFIRM", after entering your information in the appropriate fields. A page will show you the summary of your transaction.

We remind you that it is not necessary to register in order to place an order but you can simply place your order and proceed to the payment method of your choice.

Yes, please let us know by filling out the form  Contact us  with your registration details (name, last name and email address) and we will cancel your data from our systems.

We accept Mastercard, Visa and Maestro. You can also pay by bank transfer. If you choose to pay by bank transfer please use the following bank details and send us the transfer note within 3 days of placing your order:
Beneficiary: Alkemy S.p.A, via San Gregorio, 34, 20124 Milano, Italia
Acquiring bank: Banca Sella
IBAN: IT28Q0326801605052850880051
Reason: "Order No. [number indicated on the order confirmation e-mail]".
You can pay on delivery at an additional charge of € 5.00. We would like to remind you that it is not possible to pay in installments.

Yes, unless it has already been prepared and/or dispatched. Please inform us promptly by filling the Contact us form.

Yes, unless it has already been prepared and/or dispatched. Communicate it promptly by filling out the form Contact us  you can then reorder it by adding the correct details.

Once the products have been selected, enter the code in the "CART" page screen.
Click the "APPLY" button to have the system automatically calculate the new discounted price.

Fill out the form Contact us with the detailed explanation of your request. We will answer as soon as we can.

Shipping costs will vary based on the weight of the product as clearly indicated on the purchase page of the product.

Sure! If you prefer to have your order delivered to your office or to a neighbor or if it is a gift and you want the package to arrive directly to the recipient, please indicate the address of the person paying in the "Billing address" section and the address of the person receiving the order in the "Shipping address" section. As a proper gift your order will be delivered without any price tag and the invoice/purchase receipt will be sent directly to the registered address within 20 days from the receipt of the products.

Nothing could be simpler! When your order is dispatched you will be sent a confirmation email. You can then check the shipping status of your order at any time by entering the "My orders" section available in your account. For each order you will find a link to the Bartolini courier site where you can follow the stages of your shipment through the "Tracking" service.

The courier will make three delivery attempts. Once the courier attempts to deliver your parcel and nobody is at the address, he will leave on the intercom or in your mailbox a postcard with all the reference details to arrange for an alternative delivery date. After three missed attempts, your order will be sent to a depot. But do not worry, you will then be contacted again by our Customer Service team to organize a new delivery.

It is not possible to collect your order from a shop but do not worry as your order will be shipped and delivered quickly to the comfort of your home and with the same care that you would have used if you had collected it in person from a shop!

Sure! All you need to do is to add the item to your wish list by clicking on the "Add to My Wish List" button on the product page. You will then be notified by email when the product becomes available again, or if it will incur a price change.

You can exchange the purchased items or get a refund within 14 days of receiving your order. This process is very simple, fill in the online form by clicking the link Returns and Refunds

If you receive a damaged or defective product, you can request a replacement with a new product or a refund. In this case the shipping cost will not be charged and you will receive a full refund within 30 days. Fill in the form by clicking on the link Returns and Refunds. We will deal with your request as soon as we can.