Returns and refunds

You can return any product purchased on Ducati Shop within 14 days from the delivery date.

Reasons for return

The product is totally damaged (only with photos of the damage included and with the product in the original packaging)
Non-compliant goods: the product is different from the description (only with photos of the product included)

Reasons for rescission

I do not like the color
I do not like the style
Wrong size
I have changed my mind

Returns conditions

Any products returned for replacement will need to have photos showing the details, and showing the product in the original packaging. Ensure that the products are in the same condition as the original packaging.
In the event that you no longer have the original packaging available, we kindly ask you to pack the product in a package suitable for transport.
If your return does not meet the conditions listed, the package will be returned to you and the refund or replacement will not be issued.

Return procedures

Please fill in the form below
Your request will be evaluated by our Customer Service team
You will receive an email containing details about the expected collection date by one of our couriers and the label to be affixed on the packaging
Prepare the packaging by affixing the label received and deliver it to the courier driver on the day of collection
Once quality control has been carried out, we will send you the replacement product or refund the cost of the product at the time of purchase, within a maximum of 14 days

Return procedures for rescission

Please fill in the form below
Your request will be evaluated by our Customer Service team
You will receive an email with the address where to send the product to
Once quality control has been carried out, we will send you the replacement product or refund the cost of the product at the time of purchase, within a maximum of 14 days

Form Returns/Refunds to compile

First Name*

Last Name*

Email*

Order number*

Return reasons*

Comments*

Upload image*


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I declare that I have read the information notice prepared pursuant to art. 13 of EU Regulation 2016/679 on the protection of personal data ("Regulation") and consent to the processing of my email address for the purposes indicated therein

Legend of Returns Reasons

Item completely damaged

If the item is completely damaged or defective, select this reason and describe the damage in the “Comments” field.

Item partially damaged

If the item is only partially damaged and it doesn’t need to be returned and exchanged, select this reason and specify which are the damaged parts in the “Comments” field.

Non conforming item

If the item delivered is different from the ordered one, select this reason and, if it’s possible, specify which item you’ve received in the “Comments” field.

I don’t like the color/I don’t like the style/I’ve changed my mind

If you want to exercise your right of withdrawal, select this reason and let us know in the “Comments” field if you want to receive a refund or if you want an exchange with another item.